Many of the email and marketing systems available today can do a lot of marketing work for you. These systems have features such as forms to capture leads, automatic replies, and even customized follow-ups. These sophisticated, integrated tools are changing the way businesses prioritize their marketing efforts. By knowing what stage of the buying process your customers are in, your sales team can focus on the lower-hanging fruit and your marketing team can focus on everyone else. Continue reading
In the past, we’ve talked about having unique landing pages on your website that tie in with your social media outlets; somebody who gives their information on your website is a hotter lead than someone you make a cold call to. Arguably, the person who volunteers their information to you could be a better lead than a referral, because they clearly want something from you—and they have already taken the time and made a leap of faith to give you their information. Continue reading
Online advertising can be a very powerful tool for the construction industry. Companies such as Google and Facebook provide a lot of information about how to utilize their online advertising services. However, as these services have expanded and diversified, they have also become a bit complex. Continue reading
In just a short time, social media sites (e.g., Facebook, Twitter, Instagram, LinkedIn) have evolved to become crucial tools used by professionals to market their services, build their collaborative networks, and achieve their goals. Thoughtful, strategic use of social media enables construction businesses to highlight their successful projects, showcase their services, and promote their expertise.
At first, the variety of social media options can seem intimidating, but once you familiarize yourself with a few of them, you’ll understand which can be of most help to you. Continue reading
Professionals in the construction industry are experts at turning ideas into plans and plans into buildings—as well as other projects that are beautiful, useful, and durable. But the old rules about marketing your skills and services have been upended, and it is no longer optional to recognize the role that websites, social media, and smart technology now play in finding your next customers—or in helping your next customers find you.
Does your company have a website?
When trying to determine the best marketing strategy for the growth of a company, it’s easy for a business owner to become disillusioned by the “mythology” of corporate marketing. You tentatively adopt a strategy, “do it,” and are not sure if it works, and, if it does, you have no idea why. There are so many jargon-heavy terms floating around, it can be hard to parse through what works, and what is just a red herring.
Larger, online-based companies have adopted the term “hyper-local” to refer to the complicated algorithms and expensive analytics that help them target the customers they want with mobile and online ads. It’s important to remember that for You, the small business owner, “hyper-local” marketing is just plain…Marketing! You are already targeting the right customers at the right time by being in touch with your audience through customer service and sales.
But First, Take a Step Back
It’s still necessary, however, to develop a solid understanding of the relationship between your brick-and-mortar or e-commerce space and its online footprint. It’s always important to ask yourself the big questions before deciding where to dedicate your time when building your strategy:
- What is your brand?
- What is your brand’s voice?
- Who is your audience?
- How do you communicate your brand to your audience?
- How does this communication turn your audience into customers?
And, in the internet age, importantly:
Where are your customers searching for your product or service online?
(Of course, if you have troubles answering these questions, don’t hesitate to reach out!)
Never Ignore Your Website
It’s easy to misunderstand the importance of a business website when online review sites such as Yelp or Google Business seem to build customers for you. Your website should not be just a sales channel for your product or service, but should work alongside your existing online presence (read: your Yelp reviews!) to be an extension of your company’s brand into the virtual space. Once you’ve created a strong business website, consider the way people are entering it.
- If people are being funneled through backdoor channels (such as the aforementioned Yelp reviews) are they staying?
- How well is your website doing in Google search rankings?
- If you are spending money for online ads, are people clicking on them?
- Are you using mechanisms like special offers for conversions?
The goal is to be specific with your audience. If you are not sending the right person to the right page, be ready to deal with a high bounce rate. Try utilizing unique landing pages with customized copy when doing local campaigns, so you can geo-target potential customer bases for events or conferences. Once they’re on your site, get them to stay with the key to all successful online marketing strategies: content!
Share what you do with your customers, and your website will become a dynamic part of your marketing strategy, not just a place to put your logo online.
The Right Focus on the Right Channel
Once you’ve built a strong website and begun to establish your online presence, it’s time to start experimenting. Set up Google analytics and test different channels until you start to understand the DNA of your local customers. When you figure out which channel your audience is using to communicate, you can know better where to allocate your resources. Take advantage of all social media outlets, but, depending on your industry, be sure to find the right blend.
- Don’t waste money on Facebook ads being seen by random audiences.
- Don’t direct people to a webpage that’s not targeted to them.
- Don’t spend hours on your Twitter account if your customers are talking about you on Yelp.
- Don’t have an Instagram account just…because you feel like you have to have one.
- Don’t spend money (& time!) to find customers instead of spending money for customers to find you!
The beauty of online is that you can switch things quickly if you see it’s not working.
Join the Conversation & Develop Your Voice
If you are doing a good job, allow your audience to speak for your business. Your continued great online reviews give strength to your online presence.
If you don’t like what your customers have to say, however, join the conversation! If you engage your “haters,” you still have an opportunity to turn a negative experience into a positive one. When you delight your customers, word of mouth will spread quickly. When it does, be ready with a solid website and brand presence! The combination of your active efforts as well as the inactive work done by your adoring audience will build the best representation of your business online.
Let your “hyper-local” marketing efforts go global and turn curious converts into lifetime customers.
Not an event planner
When you hear “event management,” you may think of companies that can book your hotel stay, handle food and beverage, print name badges, coordinate senior management’s travel, and so on. But there are other areas of conference- and event-management that are increasingly being outsourced—and for good reason.
What people often don’t consider is the “meat and bones” that make up the actual conference. This includes programming the content and selecting speakers for industry-specific conferences, creating and implementing a multi-tiered marketing plan and budget, as well as managing the entire sponsorship sales process.
I have recently been approached several times over the past few months for help with conference-sponsorship sales. In these discussions, I have heard that it is very hard for clients to find a company that specializes in such, which was an interesting insight.
At The Karlyn Group, we are finding that many companies (typically publishers) simply aren’t able to handle all aspects of an event internally. Their marketing and sales teams, while skillful, don’t know where to begin. Many of these organizations are used to dealing with magazine audience development, writing proposals, or selling advertising in print and online. And they don’t realize that an event budget is often entirely separate from those other activities. Finding an audience that is looking to attend conferences, or—even more so—sponsor events, can feel like finding a needle in a haystack.
Typical Conference Work
Event programming: this can be an industry term, but “programming” involves researching a topic, looking at the competitive landscape, surveying the industry, creating a positioning paper and, from there—fleshing out an event agenda and recruiting speakers for sessions. The sessions can involve case studies, panels or keynotes, depending on the event. And speakers should ALWAYS be thought leaders; people who are well known in their field and are not vendors looking to make a sales pitch.
This isn’t too far off from other kinds of marketing. But you need to make sure your messaging is targeted and your lists are segmented. For a potential attendee, a conference is not mandatory, and it is often hard for them to take time out of the office. So it’s critical that your programming strike on a pain point for its intended audience…something they will learn, someone they will meet, professional learning credits they will receive, or the opportunity to get work. Creating a multi-channel plan is most important because you will have to reach these potential attendees often. Using only mail, or email, or social media won’t cut it. You need a blend of all of the above, and you need to be very creative on how you do it.
If you know how to do this, you are one in a million. It is very tedious and time consuming to find out who controls this budget, and then determine who will part with precious funds to put it toward your event. At The Karlyn Group, we work on events that sell out, which are rare, and even then it takes a lot of convincing (and multiple conversations). Not unlike other sales, you have to form very strong relationships with prospects and clients and stay in touch even when you don’t have events happening. You also have to be prepared to create customized packages with nearly every sale…ROI controls the success of the deal. Make sure you have a great CRM system, so you can be strategic on how you are reaching your prospects, and how often.
There are a lot of moving parts to events, conferences, banquets, user forums, etc. Without a clear understanding of each part of the business, it is hard for companies to know if they can handle this work internally.
If you have an idea, or an event/conference you need help with, don’t hesitate to call us for a free consultation…we have a very successful track record and have exceeded our goals continually. We love what we do, and we love our clients.
More on us here.